What currency does your site use?
All prices are in US dollar.
I placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are typically 14-21 days. A tracking number will be provided 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org.
What if there is an issue? Do you allow returns?
If your order is delivered defective or damaged we offer a 100% money back guarantee. In the event you receive a damaged order, you will have 30 days to send it back for a full refund. Although you pay to ship it back, we will refund the full purchase price once the product is received. Please remember to include your full name and order number on all returned parcels and retain your tracking number for verification.
Can I cancel my order?
You are able to cancel your order with no penalty before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order conformation email with the correct information within 24 hours of your order. If it has been longer than 24 hours, we are unable to make any updates and no refunds will be given
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 14-21 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please email us at: email@example.com and we will be happy to assist you. We do receive a large number of emails, so please remember to provide your order number and address in your response.